1. Acceptance
By using the site https://www.masko.ca or any reservation widget deployed by Masko on a client restaurant's site, you accept these terms. If you disagree, simply stop using these tools.
2. What our tools do
- Reservation widget: lets you book a table in three steps. The reservation is processed by the restaurant, not by Masko.
- The Masko site: presents our company and services. A contact form lets you reach us.
3. What you agree to do
- Provide accurate information (real name, real phone number).
- Only use the widget for genuine reservations you intend to honor.
- Respect the restaurant's cancellation policy.
- Not attempt to access the system, bypass it, flood it with fake requests, or inject malicious code.
4. What we commit to
- Keep the tools running continuously. Technical support itself is offered during business hours.
- Protect your data per our privacy policy.
- Report any incident affecting availability or security of our services.
- Answer your written questions. We aim for under 24 business hours — what we state elsewhere on the site — and commit here to a maximum of three business days, to cover holidays and the unexpected.
5. What we don't guarantee
Our tools are provided "as is". We make reasonable efforts to keep them working well, but we don't guarantee:
- 100% uptime (technical outages, planned maintenance, internet disruptions beyond our control).
- That the restaurant will honor the reservation (that's its responsibility, not ours).
- The total absence of bugs or errors. We fix promptly what's reported.
6. Limitation of liability
Masko is not liable for direct or indirect losses arising from a bug, an outage, a refused reservation by a restaurant, or improper use of our tools by a third party. Our total liability is capped at the amount you paid us for our services over the last twelve months — meaning zero for a general-public user.
7. Intellectual property
The site's content, the widgets' source code, the trademarks "Masko", "Masko Book", "Masko Floor" and graphic elements (logo, color palette) belong to Masko. You may use our tools for their intended purpose; you may not copy, resell, modify, or reuse them in a competing product without written permission.
8. Changes
We may update these terms. The last update date is shown at the top. A substantive change will be announced on the site before taking effect.
9. Governing law and jurisdiction
These terms are governed by the laws in force in Quebec and Canada. Any dispute will be brought before the courts of the judicial district of Trois-Rivières, unless a mandatory law provides otherwise.
10. Contact us
For any question or request, email contact@masko.ca.
A question about these terms? Write to us at contact@masko.ca. We answer in plain language, without pointing you back at a clause.